Shipping Policy

Last updated: 01/12/2025

Thank you for shopping with Kiktoz.com. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Shipping Locations

We currently ship only within the United Arab Emirates (UAE).
Orders outside the UAE are not accepted at this time.

2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on Fridays or public holidays.
During high-demand periods, processing times may be slightly extended.

3. Delivery Time

Estimated delivery time is 3–10 business days after the order has been processed.
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen factors.

As a dropshipping business, some products may ship directly from our suppliers.

4. Shipping Charges

Free shipping is offered on all orders within the UAE.

5. Failed Delivery / Incorrect Address

Please ensure that your shipping address and contact details are accurate at checkout.

If a delivery fails due to an incorrect or incomplete address,
Or if the customer is unavailable to receive the order,

A re-shipping charge of AED 50 will be applicable before re-delivery.

6. Order Tracking

At this time, tracking information is not provided for orders.
If you have concerns about your delivery, please contact our support team for assistance.